Website Privacy Policy

Hi there! This website, https://www.tummyrescue.com.au/ ,which I have put my heart & soul into , is owned and operated by me, Danielle Elliott - Tummy Rescue 16 243 665 954. If you have any questions or need further information, please contact:

Danielle Elliott

Clinic & postal address: Cross Road Chiropractic, 463 Cross Road, South Plympton 5038 SA

Email: tummyrescue@gmail.com

Phone: clinic reception (08) 8297 3168

This document gives you all the information I want you to know about my Privacy Policy. It tells you how I collect and manage your very important personal information. I take my responsibility very seriously. If you have any questions or worries about how your personal information is used, please do not hesitate contacting me.

I comply with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth) (Privacy Act).

 
Personal Information

If you engage with me via this website, or choose to become my patient I may ask to collect the following kinds of personal information from you, including:

·         CONTACT DETAILS

·         your name and email address

·         phone number

·         postal address

·         your opinion about future topics, products or services that may interest you

Collection and Use

I may collect your personal information by various means including:

HOW AND WHEN

·         question / inquiry / contact form

·         you email me

·         you opt in to one of my downloads

·         you sign up for one of my seminars/webinars/events

I may use this information to:

·         respond to your enquiries

·         provide you with relevant news and updates about my services or an exciting event

·         to provide a service that you requested

·         to post out your purchase

Sensitive Information

I understand that some personal information is particularly sensitive, and that you are trusting me to keep this information confidential.

I will only collect sensitive information by methods that are reasonably secure, such as:

·         through your new patient Health Appraisal Form

·         in a zoom consultation or in clinic consultation

·         when you send me information in an email

The purpose of collecting your personal information is to access your current health situation and past medical history. Having all of your health information allows me to be able to assist you to reach your health goals. Understanding all the factors that play a role in your health allow me to make informed decisions about what supplements and dietary & lifestyle changes will give you the best results in a safe and ethical way.

The types of information I need to collect during a consult will include

·         Name and address

·         Date of birth

·         Medications

·         Test results

·         Full medical history

·         Social and family history

·         Past treatments

I am committed to securely storing and handling your sensitive information.

·         Sensitive information is stored in a filing cabinet in a secure office and on a password protected computer that has up to date online security.

·         Information is accessed by me and only contact details are shared with our reception staff.

·         Occasionally on a needs basis, reception staff need to access other information like supplements I have prescribed to you or test results.

·         If you would like to access your information or update something, please email me at tummyrescue@gmail.com and I will respond within 24-48 hours. If your request will take more time, I will provide a timeframe to you.

·         I do not store sensitive information online or in the cloud.

Sensitive information may be collected from children under the age of 18 under the following circumstances:

·         in the presence of their parents/guardian’s

·         with their parent or guardian’s full consent

All information collected from minors is securely stored in accordance with this privacy policy.

All archived sensitive information is securely destroyed after 7 years.

You may choose not to provide me with your sensitive information. However, you do not provide me with complete and accurate information about yourself and your health, I cannot safely and effectively help you with your health concerns.

Disclosure of Information

Reasons why I may disclose your information include:

·         to provide you with the services you have requested

·         to improve your healthcare

·         to send you products that you have purchased

In order to do this, I may share some relevant information - on a strictly need to know basis - with:

·         reception staff

·         your other health professionals

·         my colleagues to discuss your case, only with your consent firstly obtained

I will also disclose your information if required by law to do so or in circumstances permitted by the Privacy Act – for example, where [I/we] have reasonable grounds to suspect that unlawful activity, or misconduct of a serious nature, that relates to [my/our] functions or activities has been, is being or may be engaged in, and in response to a subpoena, discovery request or a court order.

If you have any concerns regarding the disclosure of your information in this context, please do not hesitate to get in touch with me to discuss this personally.

Security

I take reasonable physical, technical and administrative safeguards to protect your information from misuse, interference, loss, and unauthorised access, modification and disclosure.

I manage risks to your information by:

·         storing files securely

·         ensuring that only I & key personnel have access to sensitive information

·         releasing information to service providers on a strictly need-to-know basis

As mentioned above, your information may also be stored with a third-party provider, where it will be managed under their security policy:

·         Mailchimp - https://mailchimp.com/about/security/

·         Squarespace - https://www.squarespace.com/privacy

·         Zoom - https://zoom.us/docs/en-us/privacy-and-security.html

Cookies and Google Analytics

Cookies are small text files that are commonly used by websites to improve a user’s experience, collect statistics or marketing information and provide access to secure areas.

My website uses the following cookies:

GOOGLE ANALYTICS My website uses Google Analytics to collect information about your use of my website so that I can get strategic information about how my website is being used, and improve its functionality. You can find out more about the information Google collects and how it is used here: https://support.google.com/analytics/answer/6004245.

Google also provides an add-on for your browser that you can use to opt-out and prevent your data being used by Google Analytics. You can access that add-on here: https://tools.google.com/dlpage/gaoptout

I also use cookies from Squarespace who my website was designed through. You can find out more information about how they collect and used this information here: https://www.squarespace.com/cookie-policy

Access to Information

Information is accessed by me and only contact details are shared with our reception staff. Occasionally on a needs basis, reception staff need to access other information like supplements I have prescribed to you or test results. If you would like to access your information or update something, please email me at tummyrescue@gmail.com and I will respond within 24-48 hours. If your request will take more time, I will provide a timeframe to you.

Complaints

If you have a concern about how you believe your information has been mishandled, please email me directly at tummyrecues@gmail.com .

If you are not satisfied with my response to your complaint you may seek a review by contacting:

https://www.hcscc.sa.gov.au/

Notification of Change

When any changes are made to my Privacy Policy, they will be updated on my website to reflect the current Policy.

Notification of Breach

If I have reason to suspect that a serious data breach has occurred and that this may result in harm or loss to you, I will immediately assess the situation and take appropriate remedial action. If I still believe that you are at risk, I will notify the Office of the Information Commissioner and either notify you directly, or if that is not possible, publicise a notification of the breach on this website.